Troubleshooting

Brand extraction opens your page in a browser. It can fail when:

• the site blocks automated visitors (a bot challenge, a login wall, a geo-block);
• the address is on a private network, a local address or an intranet (we only read public websites);
• the page takes too long to load or answers with an error.

Try the home page instead of a deep link, or another public page of the same site. You can also start a brand kit from a preset and add your colours, fonts and logo by hand in the brand kit.

From the API, create the kit directly with POST /v1/brand-kits (a logo URL and your colours) and pass its id as brandKitId. A token link (a contract address, Dexscreener or pump.fun link) needs nothing extra: when the project's site blocks us, the brand comes from the token's Dexscreener image and name. For a token film on a kit you already have, send the contract address as token beside brandKitId: the live market figures go into the script and the token's image goes on the coin, while your logo stays on the end card.

Open Brand, pick the kit and choose Edit. Fix the colour roles, upload the right logo and set it as the main one. Every new video uses the kit; for a video you already made, the editor's Brand tab has a reset to the kit.

We can only use fonts with an open licence, so a commercial font from your site is replaced with the closest open one, and the kit says it was substituted. Pick a different font for headlines, body or labels in the kit's Fonts section.

Fonts are self-hosted and embedded in the player, so the preview and the MP4 always use the same files, whatever is installed on your computer.

Every generation is checked and repaired, but a much longer text you type can still overflow. Shorten the field, or ask the chat: “make the headline fit”. Check all four formats with 0 in the editor: portrait formats have the least width.

Renders run frame by frame in the cloud, in parallel chunks, usually in about a minute or two per format. Longer videos, 4K and 60 fps take longer. Progress shows live; you can close the page and come back.

If a render fails on our side, its credit comes back automatically and you can start it again. A /try preview that runs past 12 minutes is stopped; try again later.

Exports on Free carry a small corner mark and a 2-second “Made with loudscene” end card, at up to 720p. The first export of a new workspace can go up to 1080p, but on Free it keeps the watermark. To remove it, buy that one video ($15, see One video without a plan) or pick a plan: paid plans never have a watermark.

Credits and AI generations come in monthly amounts per plan, chat edits per video, and AI generations also have a daily safety limit. The message says which one. On a paid plan, buy a credit pack (5 credits) or upgrade in Billing. On Free, credits don't buy more generations: buy one more video or pick a plan. See Credits and plans.

A payment counts once its transaction is confirmed on chain, for the exact amount of the quote, sent to loudscene. Billing checks again every few seconds while it waits.

• If you sent it from another wallet or app, open Sending another way? under the amount and paste the transaction hash.
• A quote holds for 30 minutes. Past that, get a new amount before you send.
• If you sent a different amount or the wrong token, write to contact@loudscene.com with the transaction hash. Never send anything to an address someone gives you in a DM: we never DM you first.